Get answers to your questions

Moving money

Are there limits on what I can withdraw or transfer from this account?

Our banking partner, Piermont Bank, invests a lot of resources into making sure y...

How do I send a digital check?

Although checks are slowly becoming antiquated, some of us still need to send the...

Can we send money to our friends and family?

Yes, Zeta can be easily plugged into any digital wallet (like Venmo or Square) or...

Can we pay all of our bills with our Zeta Account?

We do not currently offer Bill Pay as a service in the traditional sense. That sa...

How long do transfers take?

Transfers can be as soon as instant, or as long as 3 business days depending on w...

Why is there a hold on my transfers?

For your security, all incoming transfers you create in the Zeta App are held. Th...

Can I use Zeta with Zelle?

Yes! Simply download the Zelle app to do so. If you are new to Zelle, when you ar...

Connecting your Zeta Account to other apps

You can easily link your Zeta Account to other institutions such as another bank ...

Where is my wire?

If you contact your Zeta Concierge to track the status of a wire transfer, it is ...

Can I deposit cash to my Zeta Account?

You sure can! Currently, you can deposit cash at Walmart Money Centers nationwide...

Can I deposit funds into my Zeta Account instantly?

Yes! We offer push-to-card support. This means if you have funds at Cash App, Pay...

What is Zeta Pay?

Zeta Pay is our convenient and secure payment service where payments are instantl...

How can I use Zeta Pay?

To send funds follow these steps: Tap on the “Move Money” icon in the main naviga...

What is a Zeta Tag?

Zeta Tags are unique usernames that allow you to send and receive funds securely ...

Can I change my Zeta Tag?

Currently, you cannot change your Zeta Tag. Stay tuned, as the ability to customi...

What are my Zeta Pay limits?

To ensure the safety of your accounts, there is a daily payment limit of $500. ...

There is an issue with a Zeta Pay payment I sent. What do I do?

If you sent a payment to someone you know and need it returned, please request th...

Can I cancel my Zeta Pay payment?

Once a payment is sent to an existing Zeta Tag, it cannot be canceled. The funds ...

I received a Zeta Pay payment from a stranger. What do I do?

If you receive funds from an unknown sender, please contact Concierge for assista...

Who can I send Zeta Pay payments to?

Zeta users can only send Zeta Pay payments to other household member's Zeta Accou...