Get answers to your questions

Zeta Debit Cards

How soon will we receive our Zeta Debit Card(s)?

I just funded my Zeta Account! How long will it take for the Zeta Mastercard Debi...

What if either of our Zeta Debit Cards are lost, stolen or damaged?

You can freeze and request a new card directly from the Zeta app! There is a $5 f...

How do we activate our Zeta Cards?

To activate your brand new Zeta Card, simply head on over to the app! The easiest...

How do I reset the PIN for my Zeta Debit Card?

You can reset the PIN for your card directly from the Zeta app! From the overview...

Can we use our Zeta Debit Cards outside the United States?

You can use your Zeta Mastercard Debit Cards anywhere Mastercard is accepted. You...

How long does it take to get a refund?

Merchandise returns can typically take up to 10 business days to appear in your Z...

ATMs

You can use your Zeta debit card at any ATM. However, at this time, Zeta is not p...

Why is there a hold on one of my transactions?

Some vendors, like hotels and gas stations, can hold funds when you swipe your ca...

How do I use Apple Pay?

You can easily add your Zeta Debit Card to your Apple Wallet to use Apple Pay. Fr...

Why do I see different bank names?

Great question! Zeta is not a bank but rather, a great banking experience backed ...

Virtual Cards

Want to stay super safe while online shopping? Or maybe you forgot your wallet at...

What is Zeta Wallet?

Zeta Wallet is a convenient place in app to manage all your Zeta Cards. Keep tabs...

How do I lock/unlock my Zeta Debit card?

You can easily lock/unlock your Zeta Debit Card in app! From the overview screen,...

I received a notification that one of my debit cards was added to a digital wallet I do not recognize. What should I do?

We would strongly suggest terminating the card and replacing it via the app. This...