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My transaction data seems delayed. What should I do?

Updated at October 13th, 2020

Zeta uses Plaid, an account aggregator, to access your transaction data. Plaid is a well-respected and established partner who works with most of the largest fintech brands including Venmo, Betterment and Acorns.

However, from time to time, your account balances or transaction data may be delayed coming into Zeta. Please note, the timing of your transaction data is dictated by the agreement between Plaid and that institution, and not Zeta. Depending on the institution, transaction updates fluctuate from 1-48 hours. Unfortunately, we're just as much at the mercy of transactions updates as you are!

If your transaction data isn't updating within 48 hours, below are the steps to take:

  1. You can try refreshing your account via the Zeta web and mobile app to run a full transaction refresh. This is completely safe to do on your own and will update within 30 minutes.
  2. If the account update doesn't work, please send us a message via chat or email. Include as much information as possible including an example transaction that might be missing. We'll need to submit this information on your behalf to Plaid to help us fetch your outstanding transactions.
  3. You're all set! We'll file a ticket on your behalf and keep you posted on the progress of this request along with any additional requests for information.

If you're ever unsure what to do, message us - we love chatting with our users.

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